Royal River announces COVID-19 precautions


FLANDREAU – James McDermott, general manager of the Royal River Casino and Hotel, and Anthony Reider, Flandreau Santee Sioux tribal president, recently issued a statement on precautions the business is taking in the wake of the coronavirus crisis.

“In these times of uncertainty, we want you to know that the health, safety and security of our guests and team members have and will continue to be the top priority of Royal River Casino & Hotel and the Flandreau Santee Sioux Tribal Leadership. Now more than ever, our business is you,” the statement said.

“We understand that with the rapidly changing updates on travel restrictions and postponed or cancelled public events, people are in different places when it comes to doing what is best for them and their families. We cannot stress enough that we believe in responsible and safe travel.”

Royal River Casino & Hotel environmental cleaning practices

Royal River Casino and Hotel continues to work with the Flandreau Santee Sioux Tribe clinical staff, Indian Health Services, and South Dakota Department of Health, as well as follow the Center for Disease Control and the World Health Organization’s guidance on travel restrictions and responsibility of hosting public events.

The casino has increased the staffing levels as well as made custodial products and protocols accessible to all team members to expand the effort to increase the frequency of cleaning and sanitizing all touch points across our property. The touch points include

• Faucets and toilet flush levers

• Doorknobs and locks

• Entrance and exit doors and door handles

• Handrails

• Slot machines handles and armrests

• Elevator buttons

• Light switches

As well increasing the placement of hand sanitizer dispensing stations in high-traffic, visible areas.

Operational changes

Effective immediately Royal River Casino and Hotel’s River Bend Restaurant will discontinue the operations of the buffet service and switch to menu only dining to further prevent the opportunity for the COVID-19 virus to contaminate the property and threaten the health of guests or team members.

Effective immediately Royal River Casino and Hotel has closed its  pool and spa facilities and will maintain the closure of these facilities until which time the public risk for contraction of COVID-19 has decreased.

Effective immediately Royal River Casino and Hotel will discontinue the Birthday Booth Promotional Operations. Guests visiting the property with birthday in the month of March are still able to stop at the Guest Service Center to be enrolled in a Special Birthday Promotions on Promotional Kiosks for a chance to win up to $1,000 in Free Slot Play.

Effective immediately Royal River Casino and Hotel has suspended the entertainment that was scheduled for March. This includes rescheduling the Tribute to Johnny Cash show to July 11. Tickets from the March date will be honored for the July 11 show. In the event guests are unable to attend the show on July 11 refunds can be received by visiting their point of sale.

According to the statement “We do not take any operation,al change that affects the experience of our guests lightly and will monitor these changes to restore to normal operations at the earliest responsible time. As we continue to monitor developments and navigate through these challenging circumstances, we want you to know that you can rely on us always to put your health and safety first. Thank you for trusting in Royal River Casino and the Flandreau Santee Sioux Tribal Nation.”

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