Utilities suspend service disconnections

BROOKINGS – Brookings Municipal Utilities, Swiftel Communications, and NorthWestern Energy are all assuring their customers that they will not have services disconnected if they’re unable to pay their bills during the coronavirus outbreak.

BMU, Swiftel Communications

Brookings Municipal Utilities and Swiftel Communications are assuring customers that they have a plan for continuation of operations and services. 

As the community responds to the COVID-19 pandemic, Brookings Municipal Utilities and Swiftel Communications are taking steps to ensure uninterrupted access to water, wastewater, electrical and telecommunications services, according to a BMU press release. 

Until further notice, Brookings Municipal Utilities and Swiftel Communications will suspend water, wastewater and electrical disconnects and telecommunications service terminations for all customers because of their inability to pay their bills due to the disruptions caused by the COVID-19 pandemic.

Additionally, late fees will be waived for all customers that are incurred because of their economic circumstances related to the COVID-19 pandemic. Late fee forgiveness does not apply to any current bills, and customers are encouraged to reach out to Brookings Municipal Utilities at697-8424 to set up a payment plan in order to keep their accounts current as they are financially able. 

Brookings Municipal Utilities and Swiftel Communications remain focused on ensuring both the well-being of its employees and the continuity of services for customers.

NorthWestern Energy

NorthWestern Energy has voluntarily suspended service disconnections for non-payment, effective immediately, to help customers who may be financially impacted as the result of this outbreak. This suspension will apply primarily to residential customers and will remain in effect until further notice.

The company says it is ready to answer questions about energy service, with staff available to help customers having difficulty paying their bills. Customers can call 800-245-6977 to speak with a customer service representative.

NorthWestern Energy customer service representatives can provide contact information for programs such as the Low-Income Energy Assistance Program.


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